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To improve customer service, subject to applicable laws, we may also record, monitor, and/or review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys. We may use your comments or compliments, without identifying you by your full name, as testimonials in our advertising or marketing. We may access your YGG account in order to assist us in providing you the necessary assistance. We use this information to provide you with customer and product support.

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When you interact with our customer support representatives via email, website chat, telephone, text, or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences and information about the YGG products you own, such as their serial numbers and date of purchase. We may collect the text of your communications, such as your questions, comments, or compliments about our products or services. We also may create event logs that are useful in diagnosing product or app performance related issues, and capture information relating to the support or service issue.

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If you perform a software update, including but not limited to a firmware update, to a YGG affiliated product, then YGG will collect Personal Information from you, such as your IP address and unique product ID so that we can ensure proper functionality of the product and that the product is operating safely. A third party processes customer payment card information when YGG customers use a payment card to make a purchase on a YGG site. We do not view or store your payment card information. If you purchase a product on a YGG site, then YGG will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process your order and fulfill your purchase. If you do not want your information to be shared with YGG by the social media provider, then you can simply login to the account(s) you maintain on any YGG-owned website using the relevant account login credentials without using your social media login credentials. YGG uses the email address provided by the social media provider to associate it with your YGG account so that you can use your email address to log in to your YGG account in the future if you no longer wish to login using your social media login credentials. If you choose to do this, when you log in to your YGG account using social media login credentials for the first time, you will be asked whether you agree that the social media provider may provide certain information to YGG, such as your name, email address, profile photo, posts, comments and other information associated with your social media account.Īll this information is made available to YGG by the social media provider due to the way the social sign-on configuration works, but of this information, YGG only retains and uses your email address. You may have the option to log in to your YGG account using your social media login credentials (e.g., your Facebook login credentials). When you log in to your YGG account with social media credentials We use your name to help verify your account when you contact customer support.

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Your YGG account will be password protected. You will use your email address or username and your password to login to your account. When you create an account on a YGG website or mobile app, we ask you to provide Personal Information, including your name and email address. When we combine other information (i.e., information that does not, on its own, identify an individual or household) with Personal Information, we treat the combined information as Personal Information. 'Personal Information' is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Ways YGG Collects and Uses Personal Information If a YGG website, app, or product links to a different privacy policy, then that privacy policy will apply to your use of that site, app, or product. This Privacy Policy applies to all YGG-branded, owned, and operated websites, applications (“apps”) and products on which this Privacy Policy is shown. We developed this Privacy Policy so you know how we collect, use, share, and store your personal information. and its family of brands, which includes Yamaha, Line 6, and Ampeg (“YGG”).

Your privacy is important to Yamaha Guitar Group, Inc.